DELIVERY

  • We will deliver the Products to the address specified by You when placing Your order (the “Delivery Address“) so long as You provide a valid address for delivery. The delivery method We use may depend on the Delivery Address and the number of Products You order and delivery practices may vary from one carrier to another.
  • If You choose to take advantage of Our express dispatch offer (if available), You will be subject to the express dispatch terms set out on: http://www.urbanphat.com/pages/express-dispatch/. Please read these terms carefully and ensure that You are happy with them before choosing the express dispatch option.
  • We aim to deliver Products within the indicative timescales shown on the Website. However, time is not of the essence for delivery or performance and, except in respect of guaranteed express dispatch, all delivery dates specified on the Website and in any correspondence are estimates only. This means that We will not be responsible if Products are delivered outside of those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Products within the indicated timescale, We will use reasonable efforts to let You know and give You an amended delivery estimate. Where You select express dispatch and We are unable to deliver Products in accordance with the times given, You can ask Us to refund the delivery charge. If You are a business customer, this will be Your only remedy. We strongly advise that You order Products well in advance of the date by which they are required.
  • We will notify You by email when the Products are dispatched to let You know what date the Products will be delivered. The carrier will then be in touch with more detailed delivery information. You need to ensure that if You are not available to take delivery of the Products at the time the carrier specifies, you rearrange delivery with the carrier (e.g. so that the Products are delivered the next day or to a neighbour).
  • If the carrier is unable to deliver the Products to You We reserve the right to charge You for the cost of redelivering the Products (at the same price as the original delivery method). If We do so, You will need to pay this redelivery cost before We will deliver the Products.
  • Please take care of the Products when You receive them. The Products will be at Your risk from the time of delivery.
  • If You order more than one Product, We may deliver the Products in multiple instalments.
  • If You are a business customer and We fail to deliver the Products, Our liability will be limited to a full refund of the price paid under the Contract for the Products (inclusive of all additional costs paid by You in accordance with clause 5) and the delivery costs.

INTERNATIONAL DELIVERY

  • We deliver to the countries listed on https://www.www.urbanphat.com.com/pages/delivery.
  • If You order Products from Our website for international delivery, Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact Your local customs office for further information before placing an order for international delivery.